LLM Customer Support Transformation
How we transformed customer support operations for a leading e-commerce platform, reducing costs by 65% while improving customer satisfaction by 40%.
Engineering Metrics
Real-time system performance
Deployment Speed
14-21 days
System Uptime
99.9%
Performance Gain
+340%
The Challenge
A leading e-commerce platform was struggling with high customer service costs and slow response times affecting customer satisfaction. With growing customer inquiries, the support team was overwhelmed, leading to:
- High customer service costs consuming significant budget
- Slow response times (average 5+ minutes) affecting customer satisfaction
- Inability to scale support operations with business growth
- High agent turnover due to repetitive, low-value tasks
Our Solution
We deployed custom AI agents with RAG system integration to handle 80% of customer inquiries automatically, with seamless escalation to human agents for complex issues.
The Results
Within 21 days of deployment, the AI-powered customer support system delivered transformative results:
Cost Reduction
Achieved 65% reduction in customer service costs by automating routine inquiries and optimizing agent allocation.
Response Time
Reduced average response time from 5+ minutes to under 2 seconds for automated inquiries.
Customer Satisfaction
Increased customer satisfaction scores by 40% through faster, more accurate responses.
Automation Rate
Successfully automated 80% of customer inquiries, allowing human agents to focus on complex issues.
Ready to Transform Your Customer Support?
Let's discuss how AI can reduce your support costs and improve customer satisfaction.